Introduction
Intellisr ("we," "us," or "our") operates the Tour Assists web platform and the Explorata mobile application, both designed to help travelers plan and enjoy trips to Sri Lanka. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our services. We are committed to protecting your personal data and ensuring transparency about our data practices. By using Tour Assists or Explorata, you agree to the collection and use of information in accordance with this policy.
1. Information We Collect
Personal Information
When you create an account, we collect your name, email address, phone number, and profile preferences. This information is essential for providing you with personalized travel recommendations, itinerary generation, and AI assistant services. We may also collect payment information when you subscribe to our premium plans, though payment processing is handled securely by our third-party payment providers and we do not store full credit card details on our servers.
Travel Preferences
To deliver tailored travel experiences, we collect information about your travel preferences including preferred destinations, budget ranges, accommodation types, dietary requirements, activity interests, and accessibility needs. Our AI uses this data to generate personalized itineraries and real-time recommendations that match your unique travel style and interests.
Usage Data
We automatically collect certain information when you use our platform, including your device type, operating system, browser type, IP address, pages visited, features used, and interaction patterns. This data helps us understand how users engage with Tour Assists and Explorata, identify areas for improvement, and ensure the platform runs smoothly and efficiently across all devices and regions.
Location Data
With your explicit consent, our mobile app may collect real-time location data to provide navigation assistance, nearby recommendations, and safety alerts during your trip. Location data is processed in real-time and can be turned off at any time through your device settings or app preferences. We do not share your precise location with third parties without your explicit consent.
2. How We Use Your Information
We use the information we collect for the following purposes to provide, maintain, and improve our services:
- Generate personalized AI travel itineraries and recommendations tailored to your preferences and travel style
- Provide real-time travel assistance, navigation guidance, and dynamic side quest suggestions during your trip
- Track and optimize your travel budget, providing cost estimates and spending insights throughout your journey
- Process payments, manage subscriptions, and send booking confirmations and travel documents
- Send important service notifications, trip updates, safety alerts, and emergency support communications
- Improve our AI algorithms, platform features, and user experience through anonymized usage analysis
- Prevent fraud, ensure platform security, and enforce our terms of service and community guidelines
- Respond to your inquiries, provide customer support, and address technical issues promptly
3. Cookies and Tracking Technologies
Tour Assists uses cookies and similar tracking technologies to enhance your browsing experience and understand platform usage patterns. Cookies are small text files stored on your device that help us remember your preferences, maintain session state, and deliver relevant content.
Essential Cookies
These cookies are necessary for the platform to function properly. They enable core features such as user authentication, secure navigation, and access to protected areas. Essential cookies cannot be disabled as they are required for basic platform operations.
Analytics Cookies
We use analytics cookies to understand how visitors interact with our platform. These cookies collect anonymized data about page views, feature usage, and navigation patterns. This information helps us optimize the user experience, identify popular features, and make data-driven improvements to our services.
Marketing Cookies
With your consent, we may use marketing cookies from third-party partners to deliver personalized advertisements and measure the effectiveness of our marketing campaigns. You can opt out of marketing cookies at any time through your browser settings or our cookie preference center.
4. Third-Party Services
We may share limited information with trusted third-party service providers who assist us in operating our platform, providing our services, and improving the user experience. These third parties are contractually obligated to handle your data securely and only for the purposes we specify.
5. Data Security
We implement industry-standard security measures to protect your personal data from unauthorized access, alteration, disclosure, or destruction. This includes encryption in transit (TLS/SSL), encrypted data storage, regular security audits, access controls, and monitoring systems. While we strive to use commercially acceptable means to protect your data, no method of transmission over the Internet or electronic storage is 100% secure. We encourage you to use strong passwords and to contact us immediately if you suspect any unauthorized access to your account.
6. Contact Us
If you have any questions about this Privacy Policy, our data practices, or would like to exercise your data rights (access, correction, deletion, or portability), please contact us at:
Intellisr — Tour Assists
Email: privacy@tourassists.com
Website: tourassists.com